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Shipping

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Shipping

You can choose whichever shipping methods you like when you place the order.

1.       If you choose UPS as the shipping method, it will take 2-5 working days, you can track the information in www.ups.com
2.       If you choose DHL as the shipping method, it will take 3-8 working days, you can track the information in www.dhl.com
3.       If you choose EMS the shipping method, it will take 4-15 working days, you can track the information in www.ems.com.cn
4.       If you choose Air Mail as the shipping method, it will take 15-25 working days, you can track the information in www.hongkongpost.com

Please note that:
1. Delivery time varies from your location;
2. Customs clearance may delay the arrival of the items to you;
3. We will ship out your order within 3 working days after we accept your order and payment;
4. As for the free shipping goods, we would choose one of the above methods without prior notice to you.

Shipping Security
Your order can be traced on the internet and insured by the standard insurance of the courier you chose. We will send you the tracking number after we deliver your order. In the case of lost, damaged or wrongly deliver the  goods, you should immediately notify the courier; or you can contact us, we would investigate it and help you to make possible insurance claims, and accordingly you may have to submit us some relative photos or documents as a proof. We will also base on the instance to consider the resend or refund to you.

Warranty
Product quality is a top prior for www.hairwigsall.com. We test all our products with strict standard before ship out. The test includes the appearance and the functions of the goods, the inclusion of applicable accessories and the packaging.

All our products come with 12-month warranty, while physical damage caused by the user invalidates the warranty.
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.

Returns
We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.

The procedures for returning goods would be:
1.   Contact us first by email or online support with detailed description and photos or videos if possible and we will confirm whether it is operational problem or quality problem;
2.   We will advise you with possible resolutions after our confirmation;
3.   We will accept your requirement of returning if all the solutions are not workable;
4.  You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance;
5.  We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.

Shipping Method and Custom Taxes for Returning:
    Please send it back via postal mail. If you are in US, you can choose USPS, it will reach us in 15-30 days.
    If you choose other shipping method such as DHL or UPS, the related taxes will bear by you (the buyer).
    Please declare lower price on the parcel when you send back the item, in order to reduce the possible taxes.

Shipping Cost for Returning:
    Product quality problems occur within 30 days, you can return it for exchange or repair, Www.hairwigsall.com (the seller) will take the responsibility for the possible shipping cost;
    Product quality problems occur within 3 months, you can return it for exchange or repair, you (the buyer) pay the shipping cost back to us and we (the seller) pay for the shipping cost back to you;
    Product quality problems occur within 1 year, you can return it for exchange or repair, you (the buyer) have to take the responsibility for the possible shipping cost;

Refunds
Refunds only accepted on the following conditions:

    In the first 30 days after you receive the item
    Keep the item in good condition without any appearance damages, so that you can get the full refund for the possible quality problems.
    You can get the refund only when the quality problems occur within 30 days from the day you get it. While you can just get the refund for the product, and you have to share the shipping cost and taxes back to us.
    After we receive the returned item, we would contact you and refund you according to the condition of the item.

Refund Details:

Full refund --- (the refund of the item cost, maybe the possible shipping cost) the problems of the item is caused by our error; totally in good condition; no scratches or other similar signs on the surface of the item;

Partial refund ---(the refund varies from 30% to 80% of the item cost) if there have damages on the appearance, the repairing charges for the damaged parts should be deduct from the total refund amount.